We also deliver through GRAB Express! Click here to find out how!

Shopping Guide


Easy. Trusted. Secure.

These are the tenets of Just Love's shopping experience. Help us help you by going over our Shopping Guide below. And if you still need any assistance, we are happy to help; email us at info@justlove.ph.

 

Payment

Payment can be made via bank deposit (BDO or BPI), Credit/Debit Cards and Paypal.

Bank details will be made available once orders are placed and confirmed.

 

Shipping and Delivery

Shipping and delivery costs are to be shouldered by customers. Standard delivery time is within 2-3 business days except for Grab Express and Lalamove delivery options which will depend on the availability of riders.  Please note that it is the customer's responsibility to provide correct and complete shipping details. Although Just Love will do everything we can to ensure your package arrives, the store is not liable for any lost package. No refunds will be given.

 

Returns & Exchanges

Upon receipt of item, check your purchase and try it on to make sure the size is correct and you are satisfied with the product. If you have purchased the wrong size and would like to exchange it for another, email us at info@justlove.ph within 3 days of receipt and you will be advised on how to return the item. All items must be returned within 7 days upon receiving return details.

Once the item has undergone a quality check to make sure the garment has not been worn and that the tags are still in place, the new item will be sent to you. Please specify the size you require. If the size you require is not available, we will issue you a store credit. No additional shipping fee applies.

No exchanges will be accepted after 7 days from the date of purchase.

 

Refunds

All merchandise has been carefully checked before shipping. The store follows a “No Refund” policy unless the wrong product has been delivered or if the customer proves that there is factory defect. Merchandise valid for return may be exchanged at the price paid or a refund will be issued within 3 days from the date of purchase/delivery.

 

Security

Just Love takes every precaution to ensure our site is as secure as possible. Your privacy is important to us. Please note that all personal details will remain private with Just Love.